Recently we covered some of the best WordPress maintenance services out there, who can handle the on-going maintenance of your website, including managing updates, backups and security.
However, today it’s time to take a look at some of the options for getting on-demand emergency support for your WordPress site on an ad hoc basis, should something happen to go wrong.
While the WordPress.org support forms can be a great place to find answers to your specific WordPress questions for free, sometimes you need the guarantee of a timely response or the ability to handover access to your site and let a professional sort out the problem.
These services aren’t free, but if you are running a professional service or a WordPress site that is generating income then the costs should be justifiable, especially if your site is rendered unavailable.
Some of the areas these on-demand WordPress support services can provide help with include:
- Hacked sites
- Virus infections
- Bad code errors
- Urgent tweaks to your site design or content
- Installing plugins or themes
- Downtime due to server outages or traffic spikes
- Access issues
- Database problems
WordPress Support Services
While there is some overlap with the maintenance services for WordPress, there are providers out there that specialise in offering emergency support for this platform.
The WP Boys offer emergency WordPress support to anyone who is having trouble with their site that they cannot resolve themselves. Maybe the problem is beyond your knowledge or your web developer is unreachable. Whatever the reason, WP Boys aim to help you get back online as soon as possible. The team are based in India and have UK and USA telephone numbers to call for ease of access to anyone based in those countries. They can take care of getting your site back online after a crash, editing content on your site should you notice incorrect information has been published or fast track development.
They will provide a quote before commencing work and keep you updated while they work on your issue, advertising a delivery time of 24 hours or less for emergency issues.
The H Habit WordPress Emergency Services offers troubleshooting and problem resolution. The service is available from Monday to Friday between noon and 8pm (EST) so depending on your time zone, might be suitable for resolving a middle of the night site crisis. The first hour is billed at $125 and subsequent hours at $75 and they boast a 99.9% success rate. The most common issues covered include slow loading sites, white screen of death, WooCommerce issues and broken layouts.
Inverse Paradox is another outfit that offer WordPress Emergency Support alongside their other services, which includes web design and development and hosting and management. Error messages, broken themes, database connection issues and site lockouts are common issues resolved by the team who can be contacted via email or telephone.
Sliced Web Designs
This Australian WordPress design shop also offers emergency WordPress support amongst their core services. Whether you need your site back online ASAP or work performed on it immediately, Sliced aim to be of assistance. They offer two levels of service. Priority level 1 is for problems that must be resolved immediately. The team will drop everything to attend to your problem. Level 2 is for emergency problems that need almost immediate attention and will be worked on within 24-48 hours of the issue being raised.
With three levels of support on offer for WordPress users, Organic Web are another firm to turn to when your WordPress site is a little worse for wear. Their Emergency Fix service will see them get back to you as soon as they receive payment, although there is no contact number and contact takes place via a web form on their site.
WordPress Super Service
This team of WordPress experts offer an on-going maintenance service alongside their on-call support service. While response times are listed as 1-2 days, it might not be the best choice for a real emergency but with six plus years in the game and experience of theme customisation, troubleshooting and finishing off development jobs, they are a good option to consider.
Web Dev Studios
Web Dev Studios offer website emergency support covering problems such as server crashes, hacking, database failures and much more. Their emergency WordPress support is available during business hours and on evenings and weekends at an increased rate. If your site goes down in the night, then this team looks like a good option.
Fix My WP
Offering a WordPress repair service, Fix My WP operate 24/7 customer support according to their website, although there is no telephone to call for initiating their involvement in your site’s problems. The three core areas of their support services centre on repairing plugin issues, fixing theme problems and dealing with a hacked WordPress site. Free quotes are available their advertised rates are very reasonable.
This UK based design studio offer ad hoc WordPress support for taking care of any maintenance and support issues that might arise with your site. They can handle WordPress version upgrades, theme issues, backups, hosting migration and code tweaks to name but a few, all charge at an hourly rate or on one of their monthly plans.
Hopefully you’re reading this article for some pre-emptive research, rather than looking for help with a severe problem that is affecting your site. But if things really have hit the fan, then hopefully the contacts on this page should be able to help you get back on your feet as soon as possible.
While there is a growing number of established players in the managed hosting and maintenance service areas, there doesn’t seem to be a market leader for on-demand, emergency telephone support for WordPress powered sites.
Have you had to use a WordPress emergency support service? Who did you turn to and how was the experience?
If you are looking for an on-going WordPress maintenance service, then check out our recent article.