Providing good support to customers is an important part of business; whether you are selling products or services. There are many ways in which companies can provide support to customers online.
In this article, I have listed a variety of WordPress themes that can be used for support. Included in the list are forum themes, question and answer themes, ticket support systems and wikis.
Ideas is an interesting concept. It allows visitors to submit feedback and ideas publicly. Suggestions can be moderated and users can be notified of updates via email.
2. Support Desk
Allows you to turn WordPress into a fully functional support desk. It has many great features such as a knowledge base, FAQ pages, live search and support for bbPress.
3. Instant Q&A
Instant Q&A will turn WordPress into a question and answer website. It includes a popular questions section and users can earn points by receiving ratings for their answers.
An application theme that lets you use WordPress as a helpdesk. The theme is optimised for mobile devices and includes a knowledge base post type and custom email notifications for customers.
A responsive FAQ and knowledge base theme that can be used for support. It features live search, ten custom widgets and post format support.
A beautiful support theme that features live search. It includes knowledge base and FAQ post types. The theme looks great on mobile devices too.
A clean design that turns WordPress into a wiki. It is useful for publishing lots of useful articles and tutorials for customers. Multiple styles are included and it has native support for the shopping plugin WooCommerce.
Although CheerApp was developed for software developers, it can be used as support for any kind of niche. It features a knowledge base, live search, bbPress forum support and an FAQ post type.
A fully functional question and answer theme that includes a voting system for users. It is included in the ElegantThemes membership.
10. Robust Q&A
A question and answers theme that has a lot of great features. Users can earn points for answering questions and question posters can vote on the best answer. There is also a leaderboard that lists top members.
iKnowledge is a clean looking knowledge base theme that is optimised for mobile devices. It has a built in ratings system and four colour schemes.
An all-in-one support solution that features a help desk ticketing system. It includes a document builder, knowledge base and FAQ section. The theme also supports the quickchat and bbPress forum plugins.
A knowledge base theme that is optimised for desktops, tablets and mobiles. It boasts live search, a theme picker and an FAQ page.
Q-and-A is a responsive question and answer theme that comes with an unlimited number of colour schemes. It features a voting system, user reputation management and email notifications for users.
15. Q & A
A question and answer theme that features recent and popular questions on the home page. The theme comes with several colour schemes and includes re-captcha forms to stop spam.
Answers is a question and answer theme that has many great features. It is one of the only Q & A themes that allows you to charge users for submitting a question. The best answers can be chosen by users and they have access to a dashboard that details all of their answers and questions.
17. Knowledge Base
A responsive knowledge base, FAQ and wiki theme that features ajax powered live search and support for a bbPress powered forum.
A helpdesk theme that includes an in-built ticketing system. A knowledge base is included and users can sign in using Facebook and Twitter.
I hope you enjoyed the list. As always, we would love to hear what your favourite theme is.